No matter the conditions — rain, sleet, snow, sweltering heat or bitter cold — our promise remains steadfast: your service will be fulfilled. Whether it's +50°C or -50°C, our dedicated team will arrive as scheduled, perform with precision, and ensure your gates are securely closed before departure. Our goal is simple: to deliver an experience that consistently exceeds expectations.

One-Time Service

We schedule your one-time service at the earliest available opportunity. A confirmation will be sent via text or email. For your convenience, you do not need to be home during the service.

Weekly Pickup

Service days may be adjusted as our company expands to better accommodate all clients. You will be notified in advance should any changes to your regular service day be necessary.

Day-Before Notification

You’ll receive a text reminder the day before service, allowing you to ensure clear access to your yard.

Arrival Notice

Our specialists, known as Poo Removers, will send a notification upon departure to your location. Upon arrival, they will enter your yard, discreetly perform the cleanup, and exit with care — leaving your property as they found it.

Inaccessible Yards

If entry is obstructed due to locked gates, snow/ice buildup, or any other barrier:

• We will first attempt to call the number on file.

• If unreachable, we will knock at the door.

• If we are still unable to gain access, the visit will be skipped without compensation, as our team must proceed with their scheduled route.

Billing occurs on a prepaid rolling basis and is a subscription service. Service charges are based on a 52 week year. We are starting with invoicing and will progress into all clients requiring to have a card (bank/credit) on file when acquiring/engaging any recurring or one-time services at a later date. Clients will be notified well in advance before this development takes place. We accept all major credit cards as forms of payment. Cryptocurrency is not accepted at this time. If the Client chooses to prepay for any recurring services on an annual basis to receive the $150+ prepayment discount, no refunds will be given after 60 days from the original receipt of payment. An exception may be made in the case of the death of a pet and supporting documentation will be required. If any refund is given within the 30 day period, the amount of the refund given will be minus any card processing fees and prorated to account for services rendered.

Declined/Failed Payments: If at anytime a monthly subscription or one-time service payment/invoice declines, we will notify you of the situation via email and text message. If a valid payment method has not been added to your account prior to your next service visit, we reserve the right to pause/interrupt service provisions until your account and all overdue invoices are paid in full. If full payment has not been submitted for any overdue invoice after ninety (90) days, we reserve the right to engage services with a third-party collections agency to recoup payment for any services previously rendered.

Aggressive or Intimidating Dogs

For the safety of our staff, dogs displaying signs of aggression must be secured indoors during service. Our team may respectfully request this accommodation when necessary.

 From time to time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service Days are dictated by your address/visit frequency and all clients are then placed on established routes. This enables us to keep prices low and stay competitive.

If your scheduled service falls on a statutory holiday, we will pause pickup for that week and resume service the following week. You will not be charged for the missed service.

Snow

We do provide service throughout the winter for most of our service area. While the winter can add an extra challenge. We will always do our best to get what we can on your service day so your yard stays maintained. If waste is frozen or hidden we will collect those piles when it thaws.

If an area in the yard has ice or a walkway that is too dangerous to walk on we will notify you and re-visit the area on your next service day.

Staying on all winter means you will NOT have to pay any extra fees for a big melt during the winter. Spring clean charges will also not be charged for clients that are on all winter.

Yard

We know it is sometimes hard for you to maintain yard access because of snow and ice. If we are not able to access your yard once we arrive we will notify you so arrangements can be made to have it cleared for our next visit. The billing cycle will not change and you will be charged for that day because of the extra time and waste build up that will be required to clean the following week or when it thaws. If this happens for more than 2 consecutive weeks we may have to discuss whether the service goes on hold temporarily. Note that a small one time clean charge will apply when we resume service.

If you let us know ahead of our scheduled visit that we will not be able to gain access the billing cycle will remain the same and you will be charged for that missed visit because of the waste build up and extra time to clean the yard. If the yard is going to be inaccessible for multiple consecutive weeks we can put the service on hold until accessibility improves, a small one time charge will apply when service is resumed.

Long Grass

Excessive grass growth can obscure waste. We will collect all visible material, but for optimal results, we recommend regular lawn maintenance.

If for some reason we have to cancel a day for inclement weather and safety concerns we will do everything possible to make that day up in the same week so there is no interruption to the service. If that is not possible we will resume on the next service day the following week. The billing cycle will not change and you will be charged for that day because of the extra time and waste build up that will be required to clean the following week or when it thaws.

Please note: inclement weather days are under our discretion for the safety of our employees.

If any damage (e.g., broken gates or fixtures) is identified upon arrival, our team will document it with time-stamped notes and photographs. This ensures transparency and accurate records for your peace of mind.

Occasionally, circumstances beyond our control (such as thunder and lightning storms, heavy rain, snow, earthquakes, fires, hurricanes, tsunamis, illness, locked gates, obstructed entry points, aggressive/unsafe pets in the yard or vehicle issues etc) may prevent us from completing a route. In such cases, we will attempt a make-up visit within 1–2 days so there is no interruption to the service. The billing cycle will not change and you will be charged for that day because of the extra time and waste build up that will be required to clean the following week unless you do it yourself for that week, then your service will be credited and your regular schedule will resume the following week.

If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit acquired at your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 60 days (or two billing cycles). After the 60-day period, your account will be considered inactive and you will need to complete the signup process again. You will also be liable for payment at the current rate and lose any benefit(s) acquired at your previous rate. If you wish to cancel your service, you may do so at any time for any reason. For specific details, see Cancellations/Changes below.

Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. We do require all cancellations to be submitted in writing via email at least 48 hours prior to your billing cycle renewal date. If you decide to cancel once your billing cycle has renewed and if any services have been rendered, you will receive an account credit for the prorated amount of the transaction. For commercial clients, we do require a 30-day prior written notice via email for service cancellations. Any service upgrades/downgrades or cancelation requests must be submitted via email at dogpooremovers@gmail.com and are usually able to take effect within 24 to 48 hours after submission